Information
Find answers to frequently asked questions about Trueleather and our exquisite range of leather bags, belts, and wallets. We're committed to providing clarity and ensuring your satisfaction.
Frequently asked questions
Welcome to our FAQ section! We've compiled a list of common questions to help you better understand our products, processes, and commitment to quality at Trueleather. If you don't find what you're looking for, please don't hesitate to contact us.
Is this real leather?
Yes, all our products at Trueleather are crafted from 100% full grain leather, the highest grade available, ensuring durability and a beautiful aging process.
What if the product doesn’t look the same in person?
We use high-quality, true-to-life photos and detailed product descriptions so you know exactly what you’re getting. Plus, our leather is natural, so each piece is unique — no two are exactly the same.
What are the typical questions you get about shipping, returns, or the care of your leather products in Australia?
We provide detailed shipping and return policies on our website. For leather care, we recommend using a leather conditioner every few months to maintain its quality and appearance. Specific care instructions are included with each purchase.
How do I know the leather is ethically sourced?
All our leather is ethically sourced with responsible practices that respect both people and the environment. We ensure our suppliers adhere to strict ethical guidelines.
What makes your leather products special or different from what other online shops in Australia are selling?
At True Leather, we focus on quality, ethics, and craftsmanship — not just selling leather, but creating products with real value.
Do you offer custom orders or personalization?
While we don't currently offer fully custom orders, we do provide personalization options such as embossing initials on select products. Please contact us to discuss available options.
Where are Trueleather products made?
Our items are handcrafted with precision and care. We're a small Australian business based in Claymore, NSW, offering a personal touch and genuine customer care.
What payment methods do you accept?
We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and Afterpay. All transactions are securely processed.
Explore our wallets
Discover the perfect blend of style and functionality with our handcrafted leather wallets. Made from premium full grain leather, each wallet is designed to age beautifully, offering durability and a touch of luxury.
